{"id":7206,"date":"2024-02-25T12:03:50","date_gmt":"2024-02-25T12:03:50","guid":{"rendered":"https:\/\/onlineheroes.agency\/terms-and-conditions\/"},"modified":"2025-08-25T11:39:23","modified_gmt":"2025-08-25T11:39:23","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/onlineheroes.agency\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7206\" class=\"elementor elementor-7206 elementor-750\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c6221c e-flex e-con-boxed e-con e-parent\" data-id=\"1c6221c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23d0eaa2 elementor-widget elementor-widget-text-editor\" data-id=\"23d0eaa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"562fa011-73f3-4ceb-af5a-c97e0c42ebb3\" data-testid=\"conversation-turn-34\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"a06398cd-a7a2-4b1b-89a6-ff40a8753075\" data-message-model-slug=\"gpt-5-thinking\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\"><p data-start=\"0\" data-end=\"27\"><strong data-start=\"0\" data-end=\"27\">Version: 25 August 2025<\/strong><\/p><h1 data-start=\"29\" data-end=\"54\">Article 1 \u2013 Definitions<\/h1><ul data-start=\"56\" data-end=\"1069\"><li data-start=\"56\" data-end=\"139\"><p data-start=\"58\" data-end=\"139\"><strong data-start=\"58\" data-end=\"78\">Service Provider<\/strong>: Online Heroes, Chamber of Commerce (KvK) 87624567, Breda.<\/p><\/li><li data-start=\"140\" data-end=\"240\"><p data-start=\"142\" data-end=\"240\"><strong data-start=\"142\" data-end=\"152\">Client<\/strong>: the natural or legal person that enters into an agreement with the Service Provider.<\/p><\/li><li data-start=\"241\" data-end=\"350\"><p data-start=\"243\" data-end=\"350\"><strong data-start=\"243\" data-end=\"256\">Agreement<\/strong>: any written or oral agreement, including quotations, SLAs, annexes, and project proposals.<\/p><\/li><li data-start=\"351\" data-end=\"452\"><p data-start=\"353\" data-end=\"452\"><strong data-start=\"353\" data-end=\"367\">Assignment<\/strong>: the agreed services (design, development, hosting, maintenance, marketing, etc.).<\/p><\/li><li data-start=\"453\" data-end=\"573\"><p data-start=\"455\" data-end=\"573\"><strong data-start=\"455\" data-end=\"471\">Deliverables<\/strong>: all creations delivered by the Service Provider (designs, code, visuals, content, configurations).<\/p><\/li><li data-start=\"574\" data-end=\"645\"><p data-start=\"576\" data-end=\"645\"><strong data-start=\"576\" data-end=\"583\">SLA<\/strong>: service level arrangements concerning hosting\/maintenance.<\/p><\/li><li data-start=\"646\" data-end=\"721\"><p data-start=\"648\" data-end=\"721\"><strong data-start=\"648\" data-end=\"664\">Business Day<\/strong>: Monday to Friday, excluding official public holidays.<\/p><\/li><li data-start=\"722\" data-end=\"779\"><p data-start=\"724\" data-end=\"779\"><strong data-start=\"724\" data-end=\"743\">Additional Work<\/strong>: work outside the original scope.<\/p><\/li><li data-start=\"780\" data-end=\"890\"><p data-start=\"782\" data-end=\"890\"><strong data-start=\"782\" data-end=\"800\">Feedback Round<\/strong>: an agreed period during which the Client provides bundled and unambiguous corrections.<\/p><\/li><li data-start=\"891\" data-end=\"977\"><p data-start=\"893\" data-end=\"977\"><strong data-start=\"893\" data-end=\"905\">Delivery<\/strong>: written confirmation that (a phase of) the work is ready for review.<\/p><\/li><li data-start=\"978\" data-end=\"1069\"><p data-start=\"980\" data-end=\"1069\"><strong data-start=\"980\" data-end=\"991\">Defects<\/strong>: shortcomings causing the Deliverables not to meet the agreed requirements.<\/p><\/li><\/ul><hr data-start=\"1071\" data-end=\"1074\" \/><h1 data-start=\"1076\" data-end=\"1103\">Article 2 \u2013 Applicability<\/h1><ul data-start=\"1105\" data-end=\"1395\"><li data-start=\"1105\" data-end=\"1216\"><p data-start=\"1107\" data-end=\"1216\">Applies to all quotations, assignments, activities, and deliveries by or on behalf of the Service Provider.<\/p><\/li><li data-start=\"1217\" data-end=\"1272\"><p data-start=\"1219\" data-end=\"1272\">Deviations are only valid if agreed <strong data-start=\"1255\" data-end=\"1269\">in writing<\/strong>.<\/p><\/li><li data-start=\"1273\" data-end=\"1395\"><p data-start=\"1275\" data-end=\"1395\">The Service Provider has an obligation of <strong data-start=\"1317\" data-end=\"1333\">best efforts<\/strong>, unless a result obligation has been agreed <strong data-start=\"1378\" data-end=\"1392\">in writing<\/strong>.<\/p><\/li><\/ul><hr data-start=\"1397\" data-end=\"1400\" \/><h1 data-start=\"1402\" data-end=\"1440\">Article 3 \u2013 Quotations and Formation<\/h1><ul data-start=\"1442\" data-end=\"1800\"><li data-start=\"1442\" data-end=\"1508\"><p data-start=\"1444\" data-end=\"1508\">Quotations are valid for <strong data-start=\"1469\" data-end=\"1480\">14 days<\/strong>, unless stated otherwise.<\/p><\/li><li data-start=\"1509\" data-end=\"1572\"><p data-start=\"1511\" data-end=\"1572\">Offers do not automatically apply to follow-up assignments.<\/p><\/li><li data-start=\"1573\" data-end=\"1685\"><p data-start=\"1575\" data-end=\"1610\">The assignment starts only after:<\/p><ul data-start=\"1613\" data-end=\"1685\"><li data-start=\"1613\" data-end=\"1644\"><p data-start=\"1615\" data-end=\"1644\"><strong data-start=\"1615\" data-end=\"1637\">written acceptance<\/strong>, and<\/p><\/li><li data-start=\"1647\" data-end=\"1685\"><p data-start=\"1649\" data-end=\"1685\">receipt of the <strong data-start=\"1664\" data-end=\"1682\">(down) payment<\/strong>.<\/p><\/li><\/ul><\/li><li data-start=\"1686\" data-end=\"1800\"><p data-start=\"1688\" data-end=\"1800\">Lead times stated in quotations are indicative (non-fatal) and depend on timely input\/decisions by the Client.<\/p><\/li><\/ul><hr data-start=\"1802\" data-end=\"1805\" \/><h1 data-start=\"1807\" data-end=\"1839\">Article 4 \u2013 Prices and Payment<\/h1><ul data-start=\"1841\" data-end=\"2605\"><li data-start=\"1841\" data-end=\"1871\"><p data-start=\"1843\" data-end=\"1871\">All rates <strong data-start=\"1853\" data-end=\"1868\">exclude VAT<\/strong>.<\/p><\/li><li data-start=\"1872\" data-end=\"1920\"><p data-start=\"1874\" data-end=\"1920\"><strong data-start=\"1874\" data-end=\"1890\">Payment term<\/strong>: 14 days from invoice date.<\/p><\/li><li data-start=\"1921\" data-end=\"1963\"><p data-start=\"1923\" data-end=\"1963\">Payment without suspension or set-off.<\/p><\/li><li data-start=\"1964\" data-end=\"2122\"><p data-start=\"1966\" data-end=\"2027\">In case of non-payment (default), the Service Provider may:<\/p><ul data-start=\"2030\" data-end=\"2122\"><li data-start=\"2030\" data-end=\"2051\"><p data-start=\"2032\" data-end=\"2051\"><strong data-start=\"2032\" data-end=\"2043\">suspend<\/strong> work,<\/p><\/li><li data-start=\"2054\" data-end=\"2094\"><p data-start=\"2056\" data-end=\"2094\"><strong data-start=\"2056\" data-end=\"2072\">block access<\/strong> to hosting\/staging,<\/p><\/li><li data-start=\"2097\" data-end=\"2122\"><p data-start=\"2099\" data-end=\"2122\"><strong data-start=\"2099\" data-end=\"2119\">postpone go-live<\/strong>.<\/p><\/li><\/ul><\/li><li data-start=\"2123\" data-end=\"2224\"><p data-start=\"2125\" data-end=\"2224\">Client\u2019s bankruptcy or suspension of payments: all claims become immediately <strong data-start=\"2202\" data-end=\"2221\">due and payable<\/strong>.<\/p><\/li><li data-start=\"2225\" data-end=\"2297\"><p data-start=\"2227\" data-end=\"2297\">Collection\/interest\/damage costs are fully for the Client\u2019s account.<\/p><\/li><li data-start=\"2298\" data-end=\"2391\"><p data-start=\"2300\" data-end=\"2317\"><strong data-start=\"2300\" data-end=\"2314\">Indexation<\/strong>:<\/p><ul data-start=\"2320\" data-end=\"2391\"><li data-start=\"2320\" data-end=\"2391\"><p data-start=\"2322\" data-end=\"2391\">as of <strong data-start=\"2328\" data-end=\"2341\">1 January<\/strong> annually (<strong data-start=\"2352\" data-end=\"2380\">at least 2 months\u2019 prior<\/strong> notice).<\/p><\/li><\/ul><\/li><li data-start=\"2392\" data-end=\"2456\"><p data-start=\"2394\" data-end=\"2456\"><strong data-start=\"2394\" data-end=\"2434\">Suspension by the Client is excluded<\/strong> (see also Art. 20).<\/p><\/li><li data-start=\"2457\" data-end=\"2605\"><p data-start=\"2459\" data-end=\"2605\"><strong data-start=\"2459\" data-end=\"2492\">Schedule impact of suspension<\/strong>: if work is suspended due to default, the schedule is automatically extended by the number of suspension days.<\/p><\/li><\/ul><hr data-start=\"2607\" data-end=\"2610\" \/><h1 data-start=\"2612\" data-end=\"2675\">Article 5 \u2013 Information Provision (Submission Specifications)<\/h1><ul data-start=\"2677\" data-end=\"3121\"><li data-start=\"2677\" data-end=\"2827\"><p data-start=\"2679\" data-end=\"2827\">The Client provides all required information, access, and materials <strong data-start=\"2747\" data-end=\"2770\">timely and complete<\/strong>, in accordance with the <strong data-start=\"2795\" data-end=\"2824\">Submission Specifications<\/strong>.<\/p><\/li><li data-start=\"2828\" data-end=\"2977\"><p data-start=\"2830\" data-end=\"2869\">In case of late\/incomplete provision:<\/p><ul data-start=\"2872\" data-end=\"2977\"><li data-start=\"2872\" data-end=\"2925\"><p data-start=\"2874\" data-end=\"2925\">the Service Provider may <strong data-start=\"2899\" data-end=\"2910\">suspend<\/strong> performance,<\/p><\/li><li data-start=\"2928\" data-end=\"2977\"><p data-start=\"2930\" data-end=\"2977\"><strong data-start=\"2930\" data-end=\"2950\">additional costs<\/strong> are borne by the Client.<\/p><\/li><\/ul><\/li><li data-start=\"2978\" data-end=\"3057\"><p data-start=\"2980\" data-end=\"3057\">The Client warrants the <strong data-start=\"3004\" data-end=\"3033\">accuracy and completeness<\/strong> of all data provided.<\/p><\/li><li data-start=\"3058\" data-end=\"3121\"><p data-start=\"3060\" data-end=\"3121\">Submission Specifications are shared prior to each project.<\/p><\/li><\/ul><hr data-start=\"3123\" data-end=\"3126\" \/><h1 data-start=\"3128\" data-end=\"3173\">Article 6 \u2013 Performance and Additional Work<\/h1><ul data-start=\"3175\" data-end=\"3454\"><li data-start=\"3175\" data-end=\"3268\"><p data-start=\"3177\" data-end=\"3268\">The Service Provider performs assignments with due care and may engage <strong data-start=\"3248\" data-end=\"3265\">third parties<\/strong>.<\/p><\/li><li data-start=\"3269\" data-end=\"3359\"><p data-start=\"3271\" data-end=\"3359\">Deadlines are indicative (non-fatal), unless expressly agreed as fatal <strong data-start=\"3342\" data-end=\"3356\">in writing<\/strong>.<\/p><\/li><li data-start=\"3360\" data-end=\"3454\"><p data-start=\"3362\" data-end=\"3454\">Additional Work only after <strong data-start=\"3389\" data-end=\"3400\">written<\/strong> confirmation, billed at the applicable hourly rate.<\/p><\/li><\/ul><hr data-start=\"3456\" data-end=\"3459\" \/><h1 data-start=\"3461\" data-end=\"3516\">Article 7 \u2013 Phased Delivery, Feedback, and Acceptance<\/h1><p data-start=\"3518\" data-end=\"3539\"><strong data-start=\"3518\" data-end=\"3537\">Standard phases<\/strong><\/p><ul data-start=\"3540\" data-end=\"3742\"><li data-start=\"3540\" data-end=\"3588\"><p data-start=\"3542\" data-end=\"3588\"><strong data-start=\"3542\" data-end=\"3564\">Phase 1 \u2013 Homepage<\/strong>: delivery and review.<\/p><\/li><li data-start=\"3589\" data-end=\"3661\"><p data-start=\"3591\" data-end=\"3661\"><strong data-start=\"3591\" data-end=\"3637\">Phase 2 \u2013 Remaining pages &amp; design layouts<\/strong>: delivery and review.<\/p><\/li><li data-start=\"3662\" data-end=\"3742\"><p data-start=\"3664\" data-end=\"3742\"><strong data-start=\"3664\" data-end=\"3718\">Phase 3 \u2013 Full website incl. content\/functionality<\/strong>: delivery and review.<\/p><\/li><\/ul><p data-start=\"3744\" data-end=\"3806\"><strong data-start=\"3744\" data-end=\"3804\">Target timeframes (non-fatal; dependent on timely input)<\/strong><\/p><ul data-start=\"3807\" data-end=\"4193\"><li data-start=\"3807\" data-end=\"3892\"><p data-start=\"3809\" data-end=\"3892\"><strong data-start=\"3809\" data-end=\"3821\">Homepage<\/strong>: within <strong data-start=\"3830\" data-end=\"3849\">5 Business Days<\/strong> after complete input and (down) payment.<\/p><\/li><li data-start=\"3893\" data-end=\"4005\"><p data-start=\"3895\" data-end=\"4005\"><strong data-start=\"3895\" data-end=\"3912\">Contact\/About<\/strong> (or first 2 subpages): within <strong data-start=\"3943\" data-end=\"3962\">8 Business Days<\/strong> after approval\/feedback on the homepage.<\/p><\/li><li data-start=\"4006\" data-end=\"4193\"><p data-start=\"4008\" data-end=\"4193\"><strong data-start=\"4008\" data-end=\"4043\">Other unique new pages (design)<\/strong>: <strong data-start=\"4045\" data-end=\"4079\">1 Business Day per unique page<\/strong> after design approval.<br data-start=\"4102\" data-end=\"4105\" \/><em data-start=\"4105\" data-end=\"4193\">(Indicative; delays caused by late input\/feedback extend the schedule proportionally.)<\/em><\/p><\/li><\/ul><p data-start=\"4195\" data-end=\"4219\"><strong data-start=\"4195\" data-end=\"4217\">Feedback per phase<\/strong><\/p><ul data-start=\"4220\" data-end=\"4535\"><li data-start=\"4220\" data-end=\"4261\"><p data-start=\"4222\" data-end=\"4261\"><strong data-start=\"4222\" data-end=\"4258\">One (1) feedback round per phase<\/strong>.<\/p><\/li><li data-start=\"4262\" data-end=\"4371\"><p data-start=\"4264\" data-end=\"4283\">Feedback must be:<\/p><ul data-start=\"4286\" data-end=\"4371\"><li data-start=\"4286\" data-end=\"4318\"><p data-start=\"4288\" data-end=\"4318\"><strong data-start=\"4288\" data-end=\"4315\">bundled and unambiguous<\/strong>,<\/p><\/li><li data-start=\"4321\" data-end=\"4371\"><p data-start=\"4323\" data-end=\"4371\">submitted in <strong data-start=\"4336\" data-end=\"4343\">one<\/strong> document\/email per round.<\/p><\/li><\/ul><\/li><li data-start=\"4372\" data-end=\"4459\"><p data-start=\"4374\" data-end=\"4459\"><strong data-start=\"4374\" data-end=\"4389\">Conflicting<\/strong> or <strong data-start=\"4393\" data-end=\"4407\">additional<\/strong> feedback outside the round = <strong data-start=\"4437\" data-end=\"4456\">Additional Work<\/strong>.<\/p><\/li><li data-start=\"4460\" data-end=\"4535\"><p data-start=\"4462\" data-end=\"4535\">Optional: a <strong data-start=\"4474\" data-end=\"4492\">progress sheet<\/strong> (e.g., Google Sheet) for interim review.<\/p><\/li><\/ul><p data-start=\"4537\" data-end=\"4564\"><strong data-start=\"4537\" data-end=\"4562\">Delivery &amp; acceptance<\/strong><\/p><ul data-start=\"4565\" data-end=\"5162\"><li data-start=\"4565\" data-end=\"4636\"><p data-start=\"4567\" data-end=\"4636\">The Service Provider notifies <strong data-start=\"4597\" data-end=\"4611\">in writing<\/strong> when a phase is ready.<\/p><\/li><li data-start=\"4637\" data-end=\"4695\"><p data-start=\"4639\" data-end=\"4695\"><strong data-start=\"4639\" data-end=\"4670\">Acceptance period per phase<\/strong>: <strong data-start=\"4672\" data-end=\"4692\">15 Business Days<\/strong>.<\/p><\/li><li data-start=\"4696\" data-end=\"4758\"><p data-start=\"4698\" data-end=\"4758\">No response within this period = <strong data-start=\"4731\" data-end=\"4755\">automatic acceptance<\/strong>.<\/p><\/li><li data-start=\"4759\" data-end=\"5015\"><p data-start=\"4761\" data-end=\"4788\">No\/late content or input:<\/p><ul data-start=\"4791\" data-end=\"5015\"><li data-start=\"4791\" data-end=\"4854\"><p data-start=\"4793\" data-end=\"4854\">the Service Provider may <strong data-start=\"4818\" data-end=\"4841\">deliver and invoice<\/strong> the phase,<\/p><\/li><li data-start=\"4857\" data-end=\"5015\"><p data-start=\"4859\" data-end=\"5015\">remaining feedback can be processed <strong data-start=\"4895\" data-end=\"4920\">at no additional cost<\/strong> later, provided it complies with the agreements and is submitted within a reasonable period.<\/p><\/li><\/ul><\/li><li data-start=\"5016\" data-end=\"5162\"><p data-start=\"5018\" data-end=\"5162\"><strong data-start=\"5018\" data-end=\"5036\">Latent defects<\/strong>: remedied free of charge within a reasonable period, insofar as <strong data-start=\"5101\" data-end=\"5126\">not caused by changes<\/strong> made by the Client\/third parties.<\/p><\/li><\/ul><hr data-start=\"5164\" data-end=\"5167\" \/><h1 data-start=\"5169\" data-end=\"5204\">Article 8 \u2013 Managed Hosting &amp; SLA<\/h1><p data-start=\"5206\" data-end=\"5220\"><strong data-start=\"5206\" data-end=\"5218\">Services<\/strong><\/p><ul data-start=\"5221\" data-end=\"5509\"><li data-start=\"5221\" data-end=\"5241\"><p data-start=\"5223\" data-end=\"5241\"><strong data-start=\"5223\" data-end=\"5239\">99.9% uptime<\/strong><\/p><\/li><li data-start=\"5242\" data-end=\"5272\"><p data-start=\"5244\" data-end=\"5272\"><strong data-start=\"5244\" data-end=\"5261\">Daily backups<\/strong> (7 days)<\/p><\/li><li data-start=\"5273\" data-end=\"5305\"><p data-start=\"5275\" data-end=\"5305\"><strong data-start=\"5275\" data-end=\"5293\">Weekly backups<\/strong> (7 weeks)<\/p><\/li><li data-start=\"5306\" data-end=\"5332\"><p data-start=\"5308\" data-end=\"5332\"><strong data-start=\"5308\" data-end=\"5330\">CDN &amp; NVMe storage<\/strong><\/p><\/li><li data-start=\"5333\" data-end=\"5360\"><p data-start=\"5335\" data-end=\"5360\"><strong data-start=\"5335\" data-end=\"5358\">Staging environment<\/strong><\/p><\/li><li data-start=\"5361\" data-end=\"5383\"><p data-start=\"5363\" data-end=\"5383\"><strong data-start=\"5363\" data-end=\"5381\">Object caching<\/strong><\/p><\/li><li data-start=\"5384\" data-end=\"5407\"><p data-start=\"5386\" data-end=\"5407\"><strong data-start=\"5386\" data-end=\"5405\">DDoS protection<\/strong><\/p><\/li><li data-start=\"5408\" data-end=\"5446\"><p data-start=\"5410\" data-end=\"5446\"><strong data-start=\"5410\" data-end=\"5431\">1GB email storage<\/strong> (expandable)<\/p><\/li><li data-start=\"5447\" data-end=\"5509\"><p data-start=\"5449\" data-end=\"5509\"><strong data-start=\"5449\" data-end=\"5479\">Optional email integration<\/strong> (e.g., Microsoft 365\/Outlook)<\/p><\/li><\/ul><p data-start=\"5511\" data-end=\"5531\"><strong data-start=\"5511\" data-end=\"5529\">Service levels<\/strong><\/p><ul data-start=\"5532\" data-end=\"5769\"><li data-start=\"5532\" data-end=\"5563\"><p data-start=\"5534\" data-end=\"5563\">Uptime: <strong data-start=\"5542\" data-end=\"5551\">99.9%<\/strong> per month<\/p><\/li><li data-start=\"5564\" data-end=\"5692\"><p data-start=\"5566\" data-end=\"5586\">Incident response:<\/p><ul data-start=\"5589\" data-end=\"5692\"><li data-start=\"5589\" data-end=\"5627\"><p data-start=\"5591\" data-end=\"5627\"><strong data-start=\"5591\" data-end=\"5597\">3h<\/strong> (Business Days 09:00\u201317:00)<\/p><\/li><li data-start=\"5630\" data-end=\"5668\"><p data-start=\"5632\" data-end=\"5668\"><strong data-start=\"5632\" data-end=\"5638\">5h<\/strong> (Business Days until 20:00)<\/p><\/li><li data-start=\"5671\" data-end=\"5692\"><p data-start=\"5673\" data-end=\"5692\"><strong data-start=\"5673\" data-end=\"5680\">24h<\/strong> (weekend)<\/p><\/li><\/ul><\/li><li data-start=\"5693\" data-end=\"5769\"><p data-start=\"5695\" data-end=\"5769\">Resolution time: <strong data-start=\"5712\" data-end=\"5724\">max. 48h<\/strong>, unless third-party dependency prevents it<\/p><\/li><\/ul><p data-start=\"5771\" data-end=\"5796\"><strong data-start=\"5771\" data-end=\"5794\">Maintenance windows<\/strong><\/p><ul data-start=\"5797\" data-end=\"5931\"><li data-start=\"5797\" data-end=\"5832\"><p data-start=\"5799\" data-end=\"5832\"><strong data-start=\"5799\" data-end=\"5820\">Minor maintenance<\/strong>: ongoing.<\/p><\/li><li data-start=\"5833\" data-end=\"5931\"><p data-start=\"5835\" data-end=\"5931\"><strong data-start=\"5835\" data-end=\"5856\">Major maintenance<\/strong>: at least <strong data-start=\"5867\" data-end=\"5887\">5 Business Days\u2019<\/strong> notice; preferably <strong data-start=\"5907\" data-end=\"5928\">overnight\/weekend<\/strong>.<\/p><\/li><\/ul><p data-start=\"5933\" data-end=\"5967\"><strong data-start=\"5933\" data-end=\"5965\">Service Provider obligations<\/strong><\/p><ul data-start=\"5968\" data-end=\"6092\"><li data-start=\"5968\" data-end=\"6043\"><p data-start=\"5970\" data-end=\"6043\">Hosting, updates, and maintenance of <strong data-start=\"6007\" data-end=\"6020\">WordPress<\/strong>, themes, and plugins<\/p><\/li><li data-start=\"6044\" data-end=\"6092\"><p data-start=\"6046\" data-end=\"6092\">Security and remediation of technical issues<\/p><\/li><\/ul><p data-start=\"6094\" data-end=\"6118\"><strong data-start=\"6094\" data-end=\"6116\">Client obligations<\/strong><\/p><ul data-start=\"6119\" data-end=\"6295\"><li data-start=\"6119\" data-end=\"6159\"><p data-start=\"6121\" data-end=\"6159\">No <strong data-start=\"6124\" data-end=\"6157\">uncoordinated backend changes<\/strong><\/p><\/li><li data-start=\"6160\" data-end=\"6213\"><p data-start=\"6162\" data-end=\"6213\">Allowed: <strong data-start=\"6171\" data-end=\"6184\">Elementor<\/strong> edits, media, pages, posts<\/p><\/li><li data-start=\"6214\" data-end=\"6295\"><p data-start=\"6216\" data-end=\"6295\">Damage due to improper use \u2192 remediation at <strong data-start=\"6260\" data-end=\"6272\">standard<\/strong> or <strong data-start=\"6276\" data-end=\"6288\">expedite<\/strong> rate<\/p><\/li><\/ul><p data-start=\"6297\" data-end=\"6322\"><strong data-start=\"6297\" data-end=\"6320\">Invoicing &amp; payment<\/strong><\/p><ul data-start=\"6323\" data-end=\"6455\"><li data-start=\"6323\" data-end=\"6364\"><p data-start=\"6325\" data-end=\"6364\">Annually or monthly, as per quotation<\/p><\/li><li data-start=\"6365\" data-end=\"6394\"><p data-start=\"6367\" data-end=\"6394\">Payment term: <strong data-start=\"6381\" data-end=\"6392\">14 days<\/strong><\/p><\/li><li data-start=\"6395\" data-end=\"6455\"><p data-start=\"6397\" data-end=\"6455\">In case of non-payment: <strong data-start=\"6421\" data-end=\"6435\">suspension<\/strong> of hosting\/access<\/p><\/li><\/ul><p data-start=\"6457\" data-end=\"6489\"><strong data-start=\"6457\" data-end=\"6487\">Communication &amp; escalation<\/strong><\/p><ul data-start=\"6490\" data-end=\"6618\"><li data-start=\"6490\" data-end=\"6529\"><p data-start=\"6492\" data-end=\"6529\">Via <strong data-start=\"6496\" data-end=\"6505\">email<\/strong> or <strong data-start=\"6509\" data-end=\"6527\">WhatsApp group<\/strong><\/p><\/li><li data-start=\"6530\" data-end=\"6618\"><p data-start=\"6532\" data-end=\"6618\">Escalations: by email (\u201c<strong data-start=\"6556\" data-end=\"6574\">SLA Escalation<\/strong>\u201d) or <strong data-start=\"6580\" data-end=\"6592\">by phone<\/strong> via designated contacts<\/p><\/li><\/ul><p data-start=\"6620\" data-end=\"6645\"><strong data-start=\"6620\" data-end=\"6643\">Liability (hosting)<\/strong><\/p><ul data-start=\"6646\" data-end=\"6735\"><li data-start=\"6646\" data-end=\"6679\"><p data-start=\"6648\" data-end=\"6679\">Limited to <strong data-start=\"6659\" data-end=\"6677\">direct damages<\/strong><\/p><\/li><li data-start=\"6680\" data-end=\"6735\"><p data-start=\"6682\" data-end=\"6735\"><strong data-start=\"6682\" data-end=\"6699\">Max. 3 months<\/strong> of hosting fees per calendar year<\/p><\/li><\/ul><p data-start=\"6737\" data-end=\"6771\"><strong data-start=\"6737\" data-end=\"6769\">Term &amp; termination (hosting)<\/strong><\/p><ul data-start=\"6772\" data-end=\"7053\"><li data-start=\"6772\" data-end=\"6800\"><p data-start=\"6774\" data-end=\"6800\">Minimum term: <strong data-start=\"6788\" data-end=\"6798\">1 year<\/strong><\/p><\/li><li data-start=\"6801\" data-end=\"6835\"><p data-start=\"6803\" data-end=\"6835\">Thereafter renewed <strong data-start=\"6822\" data-end=\"6833\">monthly<\/strong><\/p><\/li><li data-start=\"6836\" data-end=\"6883\"><p data-start=\"6838\" data-end=\"6883\"><strong data-start=\"6838\" data-end=\"6848\">Notice<\/strong>: <strong data-start=\"6850\" data-end=\"6861\">1 month<\/strong> before renewal date<\/p><\/li><li data-start=\"6884\" data-end=\"7053\"><p data-start=\"6886\" data-end=\"7053\">Mid-term termination by the Client in case of <strong data-start=\"6932\" data-end=\"6955\">repeated SLA breach<\/strong>: possible after <strong data-start=\"6972\" data-end=\"7001\">written notice of default<\/strong> and a <strong data-start=\"7008\" data-end=\"7034\">reasonable cure period<\/strong> (if unresolved).<\/p><\/li><\/ul><hr data-start=\"7055\" data-end=\"7058\" \/><h1 data-start=\"7060\" data-end=\"7109\">Article 9 \u2013 Maintenance &amp; Support (non-hosting)<\/h1><ul data-start=\"7111\" data-end=\"7409\"><li data-start=\"7111\" data-end=\"7300\"><p data-start=\"7113\" data-end=\"7179\">Any <strong data-start=\"7117\" data-end=\"7154\">maintenance\/support subscriptions<\/strong> (e.g., Heldensupport):<\/p><ul data-start=\"7182\" data-end=\"7300\"><li data-start=\"7182\" data-end=\"7248\"><p data-start=\"7184\" data-end=\"7248\">coverage and response times as specified <strong data-start=\"7225\" data-end=\"7245\">in the quotation<\/strong>;<\/p><\/li><li data-start=\"7251\" data-end=\"7300\"><p data-start=\"7253\" data-end=\"7300\"><strong data-start=\"7253\" data-end=\"7270\">notice period<\/strong>: <strong data-start=\"7272\" data-end=\"7297\">1 full calendar month<\/strong>.<\/p><\/li><\/ul><\/li><li data-start=\"7301\" data-end=\"7409\"><p data-start=\"7303\" data-end=\"7409\"><strong data-start=\"7303\" data-end=\"7323\">Support requests<\/strong> outside scope\/SLA (how-to\u2019s, content assistance) are billed at the <strong data-start=\"7391\" data-end=\"7406\">hourly rate<\/strong>.<\/p><\/li><\/ul><hr data-start=\"7411\" data-end=\"7414\" \/><h1 data-start=\"7416\" data-end=\"7453\">Article 10 \u2013 Complaints and Defects<\/h1><ul data-start=\"7455\" data-end=\"7680\"><li data-start=\"7455\" data-end=\"7531\"><p data-start=\"7457\" data-end=\"7531\"><strong data-start=\"7457\" data-end=\"7471\">Complaints<\/strong>: report <strong data-start=\"7480\" data-end=\"7494\">in writing<\/strong> within <strong data-start=\"7502\" data-end=\"7512\">7 days<\/strong> after discovery.<\/p><\/li><li data-start=\"7532\" data-end=\"7593\"><p data-start=\"7534\" data-end=\"7593\">Complaints do <strong data-start=\"7548\" data-end=\"7555\">not<\/strong> suspend the <strong data-start=\"7568\" data-end=\"7579\">payment<\/strong> obligation.<\/p><\/li><li data-start=\"7594\" data-end=\"7680\"><p data-start=\"7596\" data-end=\"7680\"><strong data-start=\"7596\" data-end=\"7607\">Defects<\/strong> during the acceptance period: remedied within a <strong data-start=\"7656\" data-end=\"7677\">reasonable period<\/strong>.<\/p><\/li><\/ul><hr data-start=\"7682\" data-end=\"7685\" \/><h1 data-start=\"7687\" data-end=\"7720\">Article 11 \u2013 Limitation Periods<\/h1><ul data-start=\"7722\" data-end=\"7842\"><li data-start=\"7722\" data-end=\"7842\"><p data-start=\"7724\" data-end=\"7842\">All claims against the Service Provider <strong data-start=\"7764\" data-end=\"7796\">expire\/lapse after 12 months<\/strong> from the event on which the claim is based.<\/p><\/li><\/ul><hr data-start=\"7844\" data-end=\"7847\" \/><h1 data-start=\"7849\" data-end=\"7873\">Article 12 \u2013 Liability<\/h1><ul data-start=\"7875\" data-end=\"8629\"><li data-start=\"7875\" data-end=\"7986\"><p data-start=\"7877\" data-end=\"7926\">The Service Provider is only liable in case of:<\/p><ul data-start=\"7929\" data-end=\"7986\"><li data-start=\"7929\" data-end=\"7958\"><p data-start=\"7931\" data-end=\"7958\"><strong data-start=\"7931\" data-end=\"7952\">wilful misconduct<\/strong>, or<\/p><\/li><li data-start=\"7961\" data-end=\"7986\"><p data-start=\"7963\" data-end=\"7986\"><strong data-start=\"7963\" data-end=\"7983\">gross negligence<\/strong>.<\/p><\/li><\/ul><\/li><li data-start=\"7987\" data-end=\"8143\"><p data-start=\"7989\" data-end=\"8002\">Limitation:<\/p><ul data-start=\"8005\" data-end=\"8143\"><li data-start=\"8005\" data-end=\"8079\"><p data-start=\"8007\" data-end=\"8079\">max. the <strong data-start=\"8016\" data-end=\"8034\">invoice amount<\/strong> of the relevant part of the assignment, or<\/p><\/li><li data-start=\"8082\" data-end=\"8143\"><p data-start=\"8084\" data-end=\"8143\">max. <strong data-start=\"8089\" data-end=\"8117\">3 months of hosting fees<\/strong> (for hosting services).<\/p><\/li><\/ul><\/li><li data-start=\"8144\" data-end=\"8262\"><p data-start=\"8146\" data-end=\"8262\">No liability for <strong data-start=\"8163\" data-end=\"8182\">indirect damage<\/strong>: loss of turnover\/profit, reputational damage, data loss, third-party claims.<\/p><\/li><li data-start=\"8263\" data-end=\"8344\"><p data-start=\"8265\" data-end=\"8344\"><strong data-start=\"8265\" data-end=\"8288\">No result guarantee<\/strong> for SEO\/marketing\/PageSpeed (external factors apply).<\/p><\/li><li data-start=\"8345\" data-end=\"8486\"><p data-start=\"8347\" data-end=\"8486\">Without maintenance\/hosting by the Service Provider: after delivery the Client is <strong data-start=\"8429\" data-end=\"8450\">fully responsible<\/strong> for updates, security, and hacks.<\/p><\/li><li data-start=\"8487\" data-end=\"8629\"><p data-start=\"8489\" data-end=\"8629\">The Client <strong data-start=\"8500\" data-end=\"8515\">indemnifies<\/strong> the Service Provider against third-party claims relating to Client-provided content or use of the Deliverables.<\/p><\/li><\/ul><hr data-start=\"8631\" data-end=\"8634\" \/><h1 data-start=\"8636\" data-end=\"8662\">Article 12a \u2013 Warranties<\/h1><ul data-start=\"8664\" data-end=\"8958\"><li data-start=\"8664\" data-end=\"8825\"><p data-start=\"8666\" data-end=\"8825\">Unless expressly agreed <strong data-start=\"8690\" data-end=\"8704\">in writing<\/strong>, <strong data-start=\"8706\" data-end=\"8723\">no warranties<\/strong> are provided regarding performance, compatibility, accessibility, or specific (commercial) results.<\/p><\/li><li data-start=\"8826\" data-end=\"8958\"><p data-start=\"8828\" data-end=\"8958\">The Service Provider\u2019s obligations are <strong data-start=\"8867\" data-end=\"8895\">best-efforts obligations<\/strong>; any warranty arises only by <strong data-start=\"8925\" data-end=\"8945\">explicit written<\/strong> agreement.<\/p><\/li><\/ul><hr data-start=\"8960\" data-end=\"8963\" \/><h1 data-start=\"8965\" data-end=\"8999\">Article 12b \u2013 Client\u2019s Liability<\/h1><ul data-start=\"9001\" data-end=\"9300\"><li data-start=\"9001\" data-end=\"9114\"><p data-start=\"9003\" data-end=\"9114\">If several clients are party to the Agreement, they are <strong data-start=\"9059\" data-end=\"9084\">jointly and severally<\/strong> liable for all obligations.<\/p><\/li><li data-start=\"9115\" data-end=\"9300\"><p data-start=\"9117\" data-end=\"9300\">If the Client is a legal entity, the signatory <strong data-start=\"9164\" data-end=\"9176\">warrants<\/strong> he\/she is <strong data-start=\"9187\" data-end=\"9206\">duly authorised<\/strong>. Losses due to <strong data-start=\"9222\" data-end=\"9253\">unauthorised representation<\/strong> are for the account of the Client\/signatory.<\/p><\/li><\/ul><hr data-start=\"9302\" data-end=\"9305\" \/><h1 data-start=\"9307\" data-end=\"9361\">Article 13 \u2013 Retention of Title &amp; Right of Retention<\/h1><ul data-start=\"9363\" data-end=\"9805\"><li data-start=\"9363\" data-end=\"9574\"><p data-start=\"9365\" data-end=\"9574\"><strong data-start=\"9365\" data-end=\"9387\">Retention of title<\/strong>: all (digital) Deliverables, accounts, credentials, configurations, and transfer\/migration actions remain the property\/under the control of the Service Provider until <strong data-start=\"9555\" data-end=\"9571\">full payment<\/strong>.<\/p><\/li><li data-start=\"9575\" data-end=\"9725\"><p data-start=\"9577\" data-end=\"9725\"><strong data-start=\"9577\" data-end=\"9606\">Right of retention (lien)<\/strong>: the Service Provider may <strong data-start=\"9633\" data-end=\"9645\">withhold<\/strong> files, source code, accounts, or migrations <strong data-start=\"9690\" data-end=\"9722\">while invoices remain unpaid<\/strong>.<\/p><\/li><li data-start=\"9726\" data-end=\"9805\"><p data-start=\"9728\" data-end=\"9805\">Also applies in case of the Client\u2019s <strong data-start=\"9765\" data-end=\"9802\">bankruptcy\/suspension of payments<\/strong>.<\/p><\/li><\/ul><hr data-start=\"9807\" data-end=\"9810\" \/><h1 data-start=\"9812\" data-end=\"9848\">Article 14 \u2013 Intellectual Property<\/h1><ul data-start=\"9850\" data-end=\"10371\"><li data-start=\"9850\" data-end=\"9955\"><p data-start=\"9852\" data-end=\"9955\">All rights to Deliverables remain with the Service Provider until <strong data-start=\"9918\" data-end=\"9934\">full payment<\/strong> has been received.<\/p><\/li><li data-start=\"9956\" data-end=\"10169\"><p data-start=\"9958\" data-end=\"10044\">After payment: transfer of <strong data-start=\"9985\" data-end=\"10030\">copyright in client-specific Deliverables<\/strong>, excluding:<\/p><ul data-start=\"10047\" data-end=\"10169\"><li data-start=\"10047\" data-end=\"10087\"><p data-start=\"10049\" data-end=\"10087\"><strong data-start=\"10049\" data-end=\"10064\">open-source<\/strong> (external licences),<\/p><\/li><li data-start=\"10090\" data-end=\"10125\"><p data-start=\"10092\" data-end=\"10125\"><strong data-start=\"10092\" data-end=\"10122\">pre-existing methodologies<\/strong>,<\/p><\/li><li data-start=\"10128\" data-end=\"10169\"><p data-start=\"10130\" data-end=\"10169\"><strong data-start=\"10130\" data-end=\"10166\">generic code\/frameworks\/snippets<\/strong>.<\/p><\/li><\/ul><\/li><li data-start=\"10170\" data-end=\"10264\"><p data-start=\"10172\" data-end=\"10264\">The Service Provider retains the <strong data-start=\"10205\" data-end=\"10223\">right to reuse<\/strong> non-client-specific modules\/libraries.<\/p><\/li><li data-start=\"10265\" data-end=\"10371\"><p data-start=\"10267\" data-end=\"10371\">Until transfer: only a <strong data-start=\"10290\" data-end=\"10320\">temporary, limited licence<\/strong> for internal use, conditional upon full payment.<\/p><\/li><\/ul><hr data-start=\"10373\" data-end=\"10376\" \/><h1 data-start=\"10378\" data-end=\"10407\">Article 15 \u2013 Privacy &amp; GDPR<\/h1><p data-start=\"10409\" data-end=\"10420\"><strong data-start=\"10409\" data-end=\"10418\">Roles<\/strong><\/p><ul data-start=\"10421\" data-end=\"10485\"><li data-start=\"10421\" data-end=\"10458\"><p data-start=\"10423\" data-end=\"10458\">Service Provider = <strong data-start=\"10442\" data-end=\"10455\">processor<\/strong>;<\/p><\/li><li data-start=\"10459\" data-end=\"10485\"><p data-start=\"10461\" data-end=\"10485\">Client = <strong data-start=\"10470\" data-end=\"10484\">controller<\/strong>.<\/p><\/li><\/ul><p data-start=\"10487\" data-end=\"10509\"><strong data-start=\"10487\" data-end=\"10507\">Service Provider<\/strong><\/p><ul data-start=\"10510\" data-end=\"10698\"><li data-start=\"10510\" data-end=\"10554\"><p data-start=\"10512\" data-end=\"10554\">acts solely on <strong data-start=\"10527\" data-end=\"10551\">written instructions<\/strong>,<\/p><\/li><li data-start=\"10555\" data-end=\"10617\"><p data-start=\"10557\" data-end=\"10617\">implements <strong data-start=\"10568\" data-end=\"10596\">technical\/organisational<\/strong> security measures,<\/p><\/li><li data-start=\"10618\" data-end=\"10698\"><p data-start=\"10620\" data-end=\"10698\">engages <strong data-start=\"10628\" data-end=\"10646\">sub-processors<\/strong> only with consent and under equivalent obligations.<\/p><\/li><\/ul><p data-start=\"10700\" data-end=\"10712\"><strong data-start=\"10700\" data-end=\"10710\">Client<\/strong><\/p><ul data-start=\"10713\" data-end=\"10791\"><li data-start=\"10713\" data-end=\"10791\"><p data-start=\"10715\" data-end=\"10791\">responsible for the <strong data-start=\"10735\" data-end=\"10749\">lawfulness<\/strong> of data supplied (e.g., mailing lists).<\/p><\/li><\/ul><p data-start=\"10793\" data-end=\"10812\"><strong data-start=\"10793\" data-end=\"10810\">Data breaches<\/strong><\/p><ul data-start=\"10813\" data-end=\"10864\"><li data-start=\"10813\" data-end=\"10864\"><p data-start=\"10815\" data-end=\"10864\">notification to the Client within <strong data-start=\"10849\" data-end=\"10861\">48 hours<\/strong>.<\/p><\/li><\/ul><p data-start=\"10866\" data-end=\"10889\"><strong data-start=\"10866\" data-end=\"10887\">After termination<\/strong><\/p><ul data-start=\"10890\" data-end=\"10968\"><li data-start=\"10890\" data-end=\"10968\"><p data-start=\"10892\" data-end=\"10968\">personal data will be <strong data-start=\"10914\" data-end=\"10925\">deleted<\/strong> or, upon request, <strong data-start=\"10944\" data-end=\"10965\">returned securely<\/strong>.<\/p><\/li><\/ul><hr data-start=\"10970\" data-end=\"10973\" \/><h1 data-start=\"10975\" data-end=\"11024\">Article 16 \u2013 Confidentiality &amp; Non-Solicitation<\/h1><ul data-start=\"11026\" data-end=\"11402\"><li data-start=\"11026\" data-end=\"11085\"><p data-start=\"11028\" data-end=\"11085\">Parties keep <strong data-start=\"11041\" data-end=\"11069\">confidential information<\/strong> confidential.<\/p><\/li><li data-start=\"11086\" data-end=\"11218\"><p data-start=\"11088\" data-end=\"11218\"><strong data-start=\"11088\" data-end=\"11099\">Penalty<\/strong> for breach: <strong data-start=\"11112\" data-end=\"11133\">\u20ac5,000 per breach<\/strong> + <strong data-start=\"11136\" data-end=\"11152\">\u20ac500 per day<\/strong> the breach continues (without prejudice to additional damages).<\/p><\/li><li data-start=\"11219\" data-end=\"11402\"><p data-start=\"11221\" data-end=\"11402\"><strong data-start=\"11221\" data-end=\"11241\">Non-solicitation<\/strong>: the Client may not engage the Service Provider\u2019s <strong data-start=\"11292\" data-end=\"11319\">staff\/fixed freelancers<\/strong> within <strong data-start=\"11327\" data-end=\"11340\">12 months<\/strong> after the end of cooperation, unless agreed <strong data-start=\"11385\" data-end=\"11399\">in writing<\/strong>.<\/p><\/li><\/ul><hr data-start=\"11404\" data-end=\"11407\" \/><h1 data-start=\"11409\" data-end=\"11438\">Article 17 \u2013 Expedite Rates<\/h1><ul data-start=\"11440\" data-end=\"11555\"><li data-start=\"11440\" data-end=\"11507\"><p data-start=\"11442\" data-end=\"11507\">Work that must be performed within <strong data-start=\"11477\" data-end=\"11489\">24 hours<\/strong> = <strong data-start=\"11492\" data-end=\"11504\">expedite<\/strong>.<\/p><\/li><li data-start=\"11508\" data-end=\"11555\"><p data-start=\"11510\" data-end=\"11555\"><strong data-start=\"11510\" data-end=\"11527\">Expedite rate<\/strong>: <strong data-start=\"11529\" data-end=\"11542\">\u20ac150\/hour<\/strong> excl. VAT.<\/p><\/li><\/ul><hr data-start=\"11557\" data-end=\"11560\" \/><h1 data-start=\"11562\" data-end=\"11605\">Article 18 \u2013 Licences &amp; Third-Party Tools<\/h1><ul data-start=\"11607\" data-end=\"11928\"><li data-start=\"11607\" data-end=\"11730\"><p data-start=\"11609\" data-end=\"11730\">Costs for <strong data-start=\"11619\" data-end=\"11646\">software\/plugins\/themes<\/strong>, <strong data-start=\"11648\" data-end=\"11657\">stock<\/strong>, <strong data-start=\"11659\" data-end=\"11668\">fonts<\/strong>, and tools are for the <strong data-start=\"11692\" data-end=\"11702\">Client<\/strong>, unless agreed otherwise.<\/p><\/li><li data-start=\"11731\" data-end=\"11817\"><p data-start=\"11733\" data-end=\"11817\">Upon termination, <strong data-start=\"11751\" data-end=\"11770\">shared licences<\/strong> lapse; the Client must arrange replacements.<\/p><\/li><li data-start=\"11818\" data-end=\"11928\"><p data-start=\"11820\" data-end=\"11928\">The Service Provider is not liable for <strong data-start=\"11859\" data-end=\"11904\">malfunctions, updates, or security issues<\/strong> in third-party tools.<\/p><\/li><\/ul><hr data-start=\"11930\" data-end=\"11933\" \/><h1 data-start=\"11935\" data-end=\"11980\">Article 19 \u2013 Portfolio, Credits &amp; Promotion<\/h1><ul data-start=\"11982\" data-end=\"12530\"><li data-start=\"11982\" data-end=\"12144\"><p data-start=\"11984\" data-end=\"12144\">The Service Provider may use the Client\u2019s <strong data-start=\"12026\" data-end=\"12039\">name\/logo<\/strong>, <strong data-start=\"12041\" data-end=\"12056\">screenshots<\/strong>, and <strong data-start=\"12062\" data-end=\"12080\">case materials<\/strong> in its portfolio, presentations, social media, and marketing.<\/p><\/li><li data-start=\"12145\" data-end=\"12281\"><p data-start=\"12147\" data-end=\"12281\">The website footer will by default state: <strong data-start=\"12189\" data-end=\"12222\">\u201cWeb design by Online Heroes\u201d<\/strong> (with backlink), unless agreed <strong data-start=\"12254\" data-end=\"12268\">in writing<\/strong> otherwise.<\/p><\/li><li data-start=\"12282\" data-end=\"12530\"><p data-start=\"12284\" data-end=\"12530\"><strong data-start=\"12284\" data-end=\"12335\">Promotional commitment with discount (optional)<\/strong>: where a <strong data-start=\"12345\" data-end=\"12357\">discount<\/strong> is agreed, after delivery the Client will post <strong data-start=\"12405\" data-end=\"12439\">at least 1 Instagram feed post<\/strong>, <strong data-start=\"12441\" data-end=\"12461\">multiple stories<\/strong>, and <strong data-start=\"12467\" data-end=\"12486\">1 LinkedIn post<\/strong>, mentioning\/tagging the Service Provider.<\/p><\/li><\/ul><hr data-start=\"12532\" data-end=\"12535\" \/><h1 data-start=\"12537\" data-end=\"12579\">Article 20 \u2013 Client Suspension &amp; Set-off<\/h1><ul data-start=\"12581\" data-end=\"12774\"><li data-start=\"12581\" data-end=\"12630\"><p data-start=\"12583\" data-end=\"12630\"><strong data-start=\"12583\" data-end=\"12597\">Suspension<\/strong> by the Client is <strong data-start=\"12615\" data-end=\"12627\">excluded<\/strong>.<\/p><\/li><li data-start=\"12631\" data-end=\"12685\"><p data-start=\"12633\" data-end=\"12685\"><strong data-start=\"12633\" data-end=\"12644\">Set-off<\/strong> against counterclaims is <strong data-start=\"12670\" data-end=\"12682\">excluded<\/strong>.<\/p><\/li><li data-start=\"12686\" data-end=\"12774\"><p data-start=\"12688\" data-end=\"12774\">This is without prejudice to the Service Provider\u2019s right to suspend (Arts. 4 &amp; 13).<\/p><\/li><\/ul><hr data-start=\"12776\" data-end=\"12779\" \/><h1 data-start=\"12781\" data-end=\"12816\">Article 21 \u2013 Assignment of Rights<\/h1><ul data-start=\"12818\" data-end=\"13002\"><li data-start=\"12818\" data-end=\"12931\"><p data-start=\"12820\" data-end=\"12931\">Assignment of <strong data-start=\"12834\" data-end=\"12856\">rights\/obligations<\/strong> by the Client requires the Service Provider\u2019s <strong data-start=\"12903\" data-end=\"12928\">prior written consent<\/strong>.<\/p><\/li><li data-start=\"12932\" data-end=\"13002\"><p data-start=\"12934\" data-end=\"13002\">The Service Provider may engage <strong data-start=\"12966\" data-end=\"12983\">third parties<\/strong> for performance.<\/p><\/li><\/ul><hr data-start=\"13004\" data-end=\"13007\" \/><h1 data-start=\"13009\" data-end=\"13049\">Article 22 \u2013 Items On-Site &amp; Insurance<\/h1><ul data-start=\"13051\" data-end=\"13375\"><li data-start=\"13051\" data-end=\"13189\"><p data-start=\"13053\" data-end=\"13189\">Items\/materials of the Service Provider at the Client\u2019s premises must be <strong data-start=\"13126\" data-end=\"13146\">properly insured<\/strong> by the Client against loss\/theft\/damage.<\/p><\/li><li data-start=\"13190\" data-end=\"13274\"><p data-start=\"13192\" data-end=\"13274\">The <strong data-start=\"13196\" data-end=\"13206\">policy<\/strong> and terms will be made available for <strong data-start=\"13244\" data-end=\"13258\">inspection<\/strong> upon request.<\/p><\/li><li data-start=\"13275\" data-end=\"13375\"><p data-start=\"13277\" data-end=\"13375\">Damage to the Service Provider\u2019s items on the Client\u2019s premises is for the <strong data-start=\"13352\" data-end=\"13372\">Client\u2019s account<\/strong>.<\/p><\/li><\/ul><hr data-start=\"13377\" data-end=\"13380\" \/><h1 data-start=\"13382\" data-end=\"13433\">Article 23 \u2013 Electronic Communication &amp; Signature<\/h1><ul data-start=\"13435\" data-end=\"13585\"><li data-start=\"13435\" data-end=\"13536\"><p data-start=\"13437\" data-end=\"13536\"><strong data-start=\"13437\" data-end=\"13462\">Electronic signatures<\/strong> (eIDAS) are <strong data-start=\"13475\" data-end=\"13492\">legally valid<\/strong> and equivalent to handwritten signatures.<\/p><\/li><li data-start=\"13537\" data-end=\"13585\"><p data-start=\"13539\" data-end=\"13585\">Notices by <strong data-start=\"13550\" data-end=\"13559\">email<\/strong> are deemed <strong data-start=\"13571\" data-end=\"13582\">written<\/strong>.<\/p><\/li><\/ul><hr data-start=\"13587\" data-end=\"13590\" \/><h1 data-start=\"13592\" data-end=\"13620\">Article 24 \u2013 Force Majeure<\/h1><ul data-start=\"13622\" data-end=\"13946\"><li data-start=\"13622\" data-end=\"13778\"><p data-start=\"13624\" data-end=\"13778\">Force majeure includes: <strong data-start=\"13648\" data-end=\"13744\">natural disasters, fire, pandemics, strikes, network\/datacentre outages, government measures<\/strong>, and failures by third parties.<\/p><\/li><li data-start=\"13779\" data-end=\"13846\"><p data-start=\"13781\" data-end=\"13846\">Obligations are <strong data-start=\"13797\" data-end=\"13822\">temporarily suspended<\/strong> during force majeure.<\/p><\/li><li data-start=\"13847\" data-end=\"13946\"><p data-start=\"13849\" data-end=\"13946\">If force majeure lasts <strong data-start=\"13872\" data-end=\"13893\">more than 30 days<\/strong>, either party may <strong data-start=\"13912\" data-end=\"13943\">terminate without liability<\/strong>.<\/p><\/li><\/ul><hr data-start=\"13948\" data-end=\"13951\" \/><h1 data-start=\"13953\" data-end=\"13979\">Article 25 \u2013 Termination<\/h1><ul data-start=\"13981\" data-end=\"14448\"><li data-start=\"13981\" data-end=\"14119\"><p data-start=\"13983\" data-end=\"14119\">The Client may terminate <strong data-start=\"14008\" data-end=\"14022\">in writing<\/strong> at any time; settlement <strong data-start=\"14047\" data-end=\"14059\">pro rata<\/strong> progress, with a <strong data-start=\"14077\" data-end=\"14095\">minimum of 50%<\/strong> of the agreed amount.<\/p><\/li><li data-start=\"14120\" data-end=\"14254\"><p data-start=\"14122\" data-end=\"14254\">Mid-term termination for <strong data-start=\"14147\" data-end=\"14166\">material breach<\/strong> that is not cured within a <strong data-start=\"14194\" data-end=\"14215\">reasonable period<\/strong> after <strong data-start=\"14222\" data-end=\"14251\">written notice of default<\/strong>.<\/p><\/li><li data-start=\"14255\" data-end=\"14448\"><p data-start=\"14257\" data-end=\"14448\">Termination of hosting: the Client is <strong data-start=\"14295\" data-end=\"14317\">solely responsible<\/strong> for timely <strong data-start=\"14329\" data-end=\"14354\">downloading\/migrating<\/strong> data\/emails\/backups; after termination the Service Provider is not required to retain data.<\/p><\/li><\/ul><hr data-start=\"14450\" data-end=\"14453\" \/><h1 data-start=\"14455\" data-end=\"14495\">Article 26 \u2013 Amendments to These Terms<\/h1><ul data-start=\"14497\" data-end=\"14659\"><li data-start=\"14497\" data-end=\"14659\"><p data-start=\"14499\" data-end=\"14548\">The Service Provider may <strong data-start=\"14524\" data-end=\"14533\">amend<\/strong> these Terms:<\/p><ul data-start=\"14551\" data-end=\"14659\"><li data-start=\"14551\" data-end=\"14601\"><p data-start=\"14553\" data-end=\"14601\"><strong data-start=\"14553\" data-end=\"14562\">minor<\/strong> changes \u2192 <strong data-start=\"14573\" data-end=\"14598\">effective immediately<\/strong>;<\/p><\/li><li data-start=\"14604\" data-end=\"14659\"><p data-start=\"14606\" data-end=\"14659\"><strong data-start=\"14606\" data-end=\"14618\">material<\/strong> changes \u2192 <strong data-start=\"14629\" data-end=\"14656\">communicated in advance<\/strong>.<\/p><\/li><\/ul><\/li><\/ul><hr data-start=\"14661\" data-end=\"14664\" \/><h1 data-start=\"14666\" data-end=\"14709\">Article 27 \u2013 Governing Law &amp; Jurisdiction<\/h1><ul data-start=\"14711\" data-end=\"14842\"><li data-start=\"14711\" data-end=\"14753\"><p data-start=\"14713\" data-end=\"14753\">Governed exclusively by <strong data-start=\"14737\" data-end=\"14750\">Dutch law<\/strong>.<\/p><\/li><li data-start=\"14754\" data-end=\"14842\"><p data-start=\"14756\" data-end=\"14842\"><strong data-start=\"14756\" data-end=\"14775\">Competent court<\/strong>: District Court of <strong data-start=\"14795\" data-end=\"14819\">Zeeland-West-Brabant<\/strong>, location <strong data-start=\"14830\" data-end=\"14839\">Breda<\/strong>.<\/p><\/li><\/ul><hr data-start=\"14844\" data-end=\"14847\" \/><h1 data-start=\"14849\" data-end=\"14889\">Article 28 \u2013 Language &amp; Interpretation<\/h1><ul data-start=\"14891\" data-end=\"15026\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-start=\"14891\" data-end=\"14933\"><p data-start=\"14893\" data-end=\"14933\">These Terms are translated from <strong>Dutch <\/strong>to <strong data-start=\"14921\" data-end=\"14930\">English<\/strong>.<\/p><\/li><li data-start=\"14934\" data-end=\"15026\" data-is-last-node=\"\"><p data-start=\"14936\" data-end=\"15026\" data-is-last-node=\"\">In multilingual versions, the <strong data-start=\"14966\" data-end=\"14989\">Dutch text prevails<\/strong> in case of interpretive differences.<\/p><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"flex min-h-[46px] justify-start\">\u00a0<\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Version: 25 August 2025 Article 1 \u2013 Definitions Service Provider: Online Heroes, Chamber of Commerce (KvK) 87624567, Breda. Client: the natural or legal person that enters into an agreement with the Service Provider. Agreement: any written or oral agreement, including quotations, SLAs, annexes, and project proposals. Assignment: the agreed services (design, development, hosting, maintenance, marketing, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7137,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7206","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Terms and Conditions | Online Heroes | Digital Agency Breda<\/title>\n<meta name=\"description\" content=\"Welcome! 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